Elevator maintenance throughout Mexico: we are there when you need us most
A stopped elevator cannot wait until tomorrow
Trapped passengers, frustrated guests, patients who cannot be moved. When equipment fails, every minute counts. That is why our maintenance customers never wait in line: they have a direct line and priority.
Preventive maintenance also greatly reduces breakdowns, extends equipment life and avoids costly repairs. In coastal or humid climates, where salt and moisture speed up wear, it is essential.
Available 24/7/365
A real person answers your call at any hour.
Immediate response
Technicians in Los Cabos who head to your location right away.
We fix it fast
Spare parts in stock to reduce downtime.
Exclusive to customers
The emergency line is only for equipment under a Karu Elevators® contract.
Your maintenance contract is designed around your equipment
No two elevators are alike. A home, a hotel and a hospital have different needs, so every contract starts with an on-site assessment.
We assess
We visit your equipment and review its condition, age, brand and daily use.
We design
We set visit frequency, scope and response times based on your property.
We deliver
Karu Elevators® technicians perform the service and leave a log and report after every visit.
We back you up
If something fails, your 24/7 emergency line is active from day one.
What we define with you
- Frequency of preventive visits (monthly, bimonthly, etc.)
- Scope: preventive only, or corrective work and labor too
- Committed response times for your type of property
- Critical spare parts reserved for your equipment
- Technical reports after every visit
Always included: access to our 24/7 emergency line with priority service.
Request an assessment Sales +52 33 1821 0001Comprehensive multi-brand maintenance
Preventive
Scheduled inspections to anticipate failures and maintain safety.
Corrective
Diagnosis and repair of electrical, mechanical and electronic faults.
Emergencies and rescue
Safe release of trapped passengers and service restoration.
Spare parts
Multi-brand parts in stock for quick repairs.
We answer your questions
Choosing or maintaining an elevator calls for clarity and trust. If you would like to talk your case through with an advisor, message or call us.
What happens if my elevator fails at night or on a weekend?
If you have a maintenance contract with Karu Elevators®, you call our 24/7 emergency line. A technician in Los Cabos heads out right away and we fix it fast, any day of the year.
How often should an elevator be serviced?
We recommend monthly preventive maintenance. In coastal or humid areas, regular inspections are even more important.
Do you service elevators from any brand?
Yes. We are multi-brand and have spare parts available for the main brands on the market.
Do you handle emergencies without a maintenance contract?
No. The emergency line is exclusive to equipment under a Karu Elevators® maintenance contract. If you are not a customer yet, we schedule a technical visit: you suggest 3 dates, we assess your equipment and present a contract designed for it.